iggsPrivacy Policy

This page describes what we collect when you use iggs and how we keep that data protected. We operate a sportsbook and live-dealer platform serving users in supported jurisdictions. Our privacy commitments apply to all interactions with iggs—account creation, deposits via DANA, e-wallet, mobile banking, or bank transfer, and gameplay across football markets, live tables, and slots.

We collect personal data only to operate our platform, process payments, verify your identity, and comply with legal obligations. We do not sell your data to third parties. We use encryption and secure servers to protect your information. This policy explains what we collect, how we use it, and your rights.

Our services are available only where local law permits. If you have questions about how we handle your data, contact our support team through the iggs platform.

What Data We Collect on iggs

Account information

We collect your email address, password, full name, date of birth, and residential address when you create an account on iggs. We also collect your phone number if you provide it. This information is required to set up your account and comply with identity verification requirements.

Payment and financial data

When you deposit or withdraw on iggs, we collect payment method details (bank account, mobile wallet identifier, or virtual account number). We do not store full credit card numbers or sensitive payment credentials on our servers. Payment processing is handled by secure third-party gateways. We retain transaction records (date, amount, payment method type) for accounting and fraud prevention.

Identity verification documents

Before your first withdrawal, we require identity verification. We collect a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We store these documents securely and use them only to verify your identity. We do not share them with third parties except where required by law.

Gameplay and account activity

We record your bets, game history, account balance, and login activity on iggs. This data helps us detect fraud, resolve disputes, and improve our platform. We retain this information for the duration of your account and for a period after account closure as required by law.

Device and usage data

We collect information about the device you use to access iggs (operating system, browser type, IP address). We use this data to prevent fraud, troubleshoot technical issues, and understand how users interact with our platform. We do not use this data to track you across other websites.

How We Use Your Data and Your Rights on iggs

How we use your data

We use your data to operate iggs, process your deposits and withdrawals, verify your identity, and settle your bets. We use your email to send account notifications and support responses. We analyze gameplay data in aggregate (not individually) to improve our platform and detect fraud. We do not use your data for marketing or advertising without your consent.

Third-party processors

We share your data with payment processors (for DANA, e-wallet, mobile banking, local payment, and bank transfers), identity verification services, and hosting providers. These processors are contractually bound to protect your data and use it only for the services we request. We do not sell your data to advertisers or data brokers.

Data retention

We retain your account data for as long as your account is active. After you close your account, we retain transaction records and identity documents for a period required by law (typically 5-7 years). We delete other personal data within 30 days of account closure, unless we are required by law to retain it longer.

Your rights

You have the right to access, correct, or delete your personal data on iggs. You can update your account information through your account settings. To request deletion or access to your data, contact our support team. We will respond to your request within 30 days. If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority.

Cookies and tracking

We use cookies on iggs to maintain your login session and remember your preferences. These are functional cookies necessary for the platform to operate. We do not use tracking cookies or third-party analytics that follow you across the web. You can disable cookies in your browser settings, but this may affect your ability to use iggs.

Data location and security

Our servers may be located outside your jurisdiction. Your data is encrypted in transit and at rest using industry-standard protocols. We implement access controls, firewalls, and regular security audits to protect your information. However, no system is completely secure. If we discover a data breach, we will notify affected users and relevant authorities as required by law.

Contact us about privacy

If you have questions about our privacy practices or wish to exercise your rights, contact iggs support through the platform. We are available in English to assist with privacy concerns. You can also reach us regarding data requests, account deletion, or complaints about how we handle your information. We aim to respond to all privacy inquiries within 30 days.

We take your privacy seriously on iggs. Our platform operates across multiple jurisdictions, and we comply with applicable data protection laws. Whether you are accessing iggs from Jakarta, Surabaya, Bandung, or Medan, your data is protected by the same security standards and privacy commitments. We continue to review and improve our practices to ensure your information remains secure.